PITB Invitation to Bid — Call Center Agents (Outsourcing) for CM Complaint Helpline & Citizen Contact Centre
PITB Invitation to Bid · Lahore · Jang,
Tender advertisement published in Jang on Friday, 14 August 2026, listed under Lahore. Issued by PITB Invitation to Bid.
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Issuer: Punjab Information Technology Board (PITB). Invitation to bid for procurement of services (outsourcing) for project titled “CM Complaint Helpline and Citizen Contact Centre (CCC)” under PITB framework contract (EGOV-10).
Procurement procedure: Single Stage - Two Envelope bidding in accordance with Punjab Procurement Rules, 2014. Technical and financial bids must be submitted separately and uploaded on the Punjab E-Procurement System. Bidders are advised to upload well before the deadline; PITB is not responsible for e-Portal issues. PITB may reject any or all bids under Rule-35 of Punjab Procurement Rules, 2014.
| Lot | Description | Quantity | Estimated Total Cost (PKR) | Bid Security (Fixed, PKR) |
|---|---|---|---|---|
| 1 | Call Center Agents (Basic Proficiency) | 400 | 288,000,000 | 5,760,000 |
Tender documents: Available for download free of cost at www.pitb.gov.pk and www.ppra.punjab.gov.pk. Online submission: Bids must be submitted on the Punjab E-Procurement System (https://eproc.punjab.gov.pk). For electronic bids submission registration and support, visit the Punjab e-Procurement portal or contact the e-Procurement help (registration contact provided: 1248).
Address for correspondence: Director (Development & Procurement), Punjab Information Technology Board, 11th Floor, Arfa Software Technology Park, 346-B, Ferozepur Road, Lahore.
Published in Jang on Friday, 14 August 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.
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