Toyota Customer Cancellation and Refund Commitment

Issuer: Toyota.

Purpose: Public notice of Toyota's customer cancellation and refund policy to reassure customers about fair treatment and transparent handling of payments and order cancellations.

Policy summary:

- Customers who have placed an order (with full or partial payment) may request cancellation and a refund.

- Toyota will process refunds without deducting administrative charges, even if the vehicle is ready for delivery, subject to applicable terms and procedures.

- This practice reflects Toyota's longstanding commitment to customer satisfaction, trust, transparency, and peace of mind.

Action for customers: If you wish to cancel an order or request a refund, contact your Toyota dealer or the Toyota customer service channel you used to place the order to initiate the refund process in accordance with Toyota's terms and procedures.