Khyber Pakhtunkhwa Minister's Complaint Cell — C&W Grievance Helpline

Issuer: Minister for Communications & Works, Government of Khyber Pakhtunkhwa. A dedicated Minister's Complaint Cell has been established to receive and resolve public grievances related to the Communications & Works department (roads, bridges, construction and maintenance).

Purpose and commitments:

The Cell provides an accessible channel for citizens to lodge complaints and seeks to address issues promptly and transparently. Complaints are registered, forwarded to the relevant sections of the department, and targeted for resolution within 15 days where applicable. The initiative emphasizes accountability and a zero-tolerance approach to corruption.

How to submit a complaint:

Citizens are encouraged to use these channels to report defects, request repairs, or raise other service-delivery concerns related to provincial works. No filing fee or formal application is required beyond submitting the complaint through the listed methods.