National Bank of Pakistan Unit Head – Front Office Applications Operations (AVP) Job in Karachi

National Bank of Pakistan invites applications from talented, dedicated and experienced professionals for the position of Unit Head – Front Office Applications Operations (AVP) in its Information Technology function, based in Karachi. The position reports to the Wing Head – Allied Applications Operations & Support.

The bank supports financial well-being, sustainable growth and inclusive development through its local and international branch network, with the objective of becoming a future-fit, agile and sustainable bank.

Educational and Professional Qualifications

• A minimum bachelor's degree in IT, Computer Science, Engineering or an equivalent qualification; or graduation with a master's degree in IT, Computer Science or an equivalent qualification, from a local or international university, college or institute recognized by the Higher Education Commission of Pakistan.
• Candidates with relevant certifications will be preferred.

Experience

• At least six years of experience in IT, including two years in IT applications support.
• Experience in banking, financial institutions or large-scale enterprises will be preferred.

Required Skills, Expertise and Knowledge

• Ability to act as a bridge between software application support and business operations.
• Basic knowledge of front-end and back-end programming languages, such as C++, JavaScript and .NET.
• Expertise in providing operational and first-level technical support for IT applications on multiple platforms.
• Excellent team management skills and good business understanding.
• Ability to train and guide the IT Operations team to improve day-to-day support.
• Good analytical skills to identify the root causes of issues.
• Excellent written and verbal communication skills.

Main Duties and Responsibilities

• Provide smooth operational support and execute associated operational tasks for Front Office Applications and Interfaces, working in accordance with IT Operations policies and standard operating procedures.
• Coordinate with cross-functional teams to successfully deploy system patches and data fixes.
• Set key performance indicators, targets and duties for the team to provide smooth operational services and support.
• Ensure all assignments are performed in accordance with the bank's policies and procedures.
• Engage the team in collecting data or requirements arising from Information Security audit observations.
• Escalate process bottlenecks internally and to the relevant vendors.
• Ensure timely investigation and resolution of incidents.
• Maintain a management information system covering configuration changes, reported incidents and their subsequent resolutions.
• Provide management with regular updates on issues and incidents, together with their resolutions.
• Document processes and prepare or maintain application user manuals and user guides covering operational tasks and duties.
• Train junior team members in IT Operations tasks and activities.
• Manage, monitor, guide and support the team administratively and technically.
• Perform other assignments assigned by supervisors.

Selection and Employment Terms

Only shortlisted candidates who strictly meet the eligibility criteria will be invited for panel interviews. Employment will be on a three-year contractual basis, renewable at management's discretion. Selected candidates will receive a compensation package and other benefits in accordance with the bank's policies and rules.

Application Procedure

Interested candidates should visit http://nbp.rozee.pk/ and apply online, following the instructions, within 10 working days from the publication date. Applications received after the due date will not be considered. No travel or daily allowance will be admissible for interviews.

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion or disability.