Pakistan Post EOI for Consultancy: Business Transformation & Optimization Plan

Issuer: Pakistan Post (Procuring Agency: Pakistan Post Office Department). Pakistan Post invites Expressions of Interest (EOI) from reputable and experienced consulting firms to develop a comprehensive Business Transformation and Optimization Plan to transform Pakistan Post into a financially sustainable, digitally enabled, customer-centric organization.

Purpose and Key Objectives:

- Assess the current business model, financial performance, operational efficiency, market position and strategic context of Pakistan Post.
- Develop a robust, evidence-based Business Plan aligned with Pakistan Post's vision and goals.
- Define a clear implementation pathway including change and transformation interventions, measurable targets and monitoring mechanisms.
- Identify and propose new revenue streams and business lines and measures for cost reduction.
- Provide a practical framework for implementation, monitoring, and performance management.

Scope of Services (summary):

- Conduct diagnostic assessment and stakeholder consultations to understand current operations, constraints and opportunities.
- Undertake situation analysis and diagnostics (e.g., market, institutional, operational and financial analyses).
- Identify strategic priorities, focus areas and potential projects/initiatives across products, services, human resources, rationalization and cost optimization.
- Translate strategic priorities into structured programs, sub-projects and activities with clear linkages to outcomes.
- Prepare implementation frameworks, governance, financial projections, investment requirements, measurable KPIs, risk mitigation measures and monitoring/evaluation mechanisms.
- Develop a phased revenue growth strategy through postal, logistics, e-commerce, financial and government-to-citizen services.

Eligibility and Minimum Requirements:

- Legally registered firm and incorporated in their country of origin.
- Registered with relevant tax authorities and EPADS.
- Not blacklisted by any public sector organization.
- Minimum of ten (10) years of relevant consulting experience.
- Successfully completed at least three (03) similar assignments during the last seven (07) years.

Documents Required with EOI (summary):

- Letter of Expression of Interest
- Company profile
- Certificate of incorporation/registration
- NTN and Sales Tax registration and relevant tax documents
- Affidavit confirming the firm is not blacklisted
- Details of similar assignments completed during the last seven (07) years
- Profiles of key experts to be provided with the firm
- Audited financial statements for the last three (03) years

Evaluation and Shortlisting:

Note: Only firms obtaining a minimum score of seventy (70) marks shall be shortlisted.

Submission Instructions and Contact:

- Submission method: Expressions of Interest shall be submitted electronically through EPADS.
- Deadline: on or before 2026-07-08 at 1200 hours (submissions received after this time will not be entertained).
- Contact / Address: Dy. Director General (Ops), Directorate General Pakistan Post, G-8/4 Islamabad-44080. Phone: 051-9260036. Email: [email protected].