PITB Invitation to Bid – Contact Center Agents for CM Complaint Helpline (English & Basic)
PITB Invitation to Bid – Contact Center Agents for CM Complaint Helpline (English & Basic) · Lahore · Express,
Tender advertisement published in Express on Monday, 5 October 2026, listed under Lahore, Pakistan. Issued by PITB Invitation to Bid – Contact Center Agents for CM Complaint Helpline (English & Basic).
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Punjab Information Technology Board (PITB) invites bids for provisioning of Contact Center Agents (English proficiency and Basic proficiency) for the project titled "CM Complaint Helpline and Citizen Contact Center (CCC) PITB" under Framework Contract (EGOV-16).
Procurement will follow the Punjab Procurement Rules 2014 on a Single Stage – Two Envelope bidding procedure. Tender documents are available at www.ppra.punjab.gov.pk and www.pitb.gov.pk and may be downloaded free of cost. Bids (technical and financial, submitted separately) must be uploaded online on the Punjab E-Procurement System; bidders are advised to upload well before the deadline. For e-portal assistance, system support contact details are provided by PITB.
| Lot | Description | Quantity | Estimated Total Cost (PKR) | Bid Security (PKR) |
|---|---|---|---|---|
| 1 | Call Center Agents (English Proficiency) | 100 | 79,000,000 | 1,580,000 |
| 2 | Call Center Agents (Basic Proficiency) | 400 | 288,000,000 | 5,760,000 |
Original bid securities and other required documents must be submitted as specified in the Tender Document. Bidders may submit original deposits at any time prior to acceptance of a bid as per Rule 35 of the Punjab Procurement Rules, 2014.
Issuer: Director (Development & Procurement), Punjab Information Technology Board. Address: 11th Floor, Arfa Software Technology Park, 346-B Ferozepur Road, Lahore. Phone: (042) 99000000. Fax: (042) 99232123. Website: www.pitb.gov.pk.
Published in Express on Monday, 5 October 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.
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