
PITB Invitation to Bid for Call Center Agents for CM Complaint Helpline & Citizen Contact Center
PITB Invitation to Bid for Call Center Agents for CM Complaint Helpline & Citizen Contact Center · Lahore · Express,
Tender advertisement published in Express on Monday, 5 October 2026, listed under Lahore, Pakistan. Issued by PITB Invitation to Bid for Call Center Agents for CM Complaint Helpline & Citizen Contact Center. The last date printed on the advertisement was Sunday, 23 October 2016 and has passed.
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Punjab Information Technology Board (PITB) invites bids for provisioning of services (contact center agents - English & basic proficiency) for the project titled “CM Complaint Helpline and Citizen Contact Center (CCC)” under Framework Contract (EGOV-16).
| Lot No. | Description | Quantity | Estimated Total Cost (PKR) | Bid Security (PKR, Fixed) |
|---|---|---|---|---|
| 1 | Call Center Agents (English Proficiency) | 100 | 79,000,000 | 1,580,000 |
| 2 | Call Center Agents (Basic Proficiency) | 400 | 288,000,000 | 5,760,000 |
Procurement will be carried out in accordance with the Punjab Procurement Rules 2014 on a Single Stage - Two Envelope bidding procedure. Technical and financial bids must be submitted separately, duly completed, signed and stamped, and in full conformity with the Tender Document.
Tender documents are available at PITB’s website and may be downloaded. Bids must be submitted online through the Punjab e-Procurement Portal and hard copies as required should be delivered to the office address before the deadline. Bids will be opened on the same day as submission at the PITB office.
Issuing authority and contact:
Director (Development & Procurement), Punjab Information Technology Board, 11th Floor, Arfa Software Technology Park, 346-B Ferozepur Road, Lahore.
Phone: (042) 9900000; Fax: (042) 99232123; Web: www.pitb.gov.pk
Published in Express on Monday, 5 October 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.










