National Bank of Pakistan – Joint Head ADC Disputes Resolution & Chargeback (AVP/VP) – Karachi
National Bank of Pakistan – Joint Head ADC Disputes Resolution & Chargeback (AVP/VP) – Karachi · Karachi · The Express Tribune,
Job advertisement published in The Express Tribune on Sunday, 13 September 2026, listed under Karachi, Pakistan. Issued by National Bank of Pakistan – Joint Head ADC Disputes Resolution & Chargeback (AVP/VP) – Karachi.
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National Bank of Pakistan (NBP) invites applications for the position of Joint Head - ADC Disputes Resolution & Chargeback (AVP/VP) to be placed in the Operations function based in Karachi. The role is focused on managing disputes, chargebacks and related complaint resolution across card and digital channels.
| Employer | National Bank of Pakistan (NBP) |
| Position | Joint Head - ADC Disputes Resolution & Chargeback (AVP/VP) |
| Location | Karachi, Sindh |
| Minimum Qualification | Graduation from a recognized university. Master’s degree and/or relevant certifications preferred. |
| Experience | Minimum 8 years of banking experience in Service Quality and/or Complaints Management and/or Customer Disputes & Chargebacks, including at least 2 years in a supervisory capacity. |
| Key Skills & Knowledge | In-depth knowledge of banking regulations and chargeback/dispute management; understanding of ADC/chargeback processes and related investigations; experience with investigations, reconciliation tools and dispute workflow systems; proficiency in MS Office (Outlook, Excel, Word, PowerPoint); strong analytical, communication and stakeholder management skills; ability to liaise with card schemes, acquirers/issuers and third-party service providers; knowledge of ATM, POS and e-commerce dispute handling. |
| Main Duties & Responsibilities | Lead end-to-end chargeback and disputes resolution processes; manage ADC and chargeback teams; handle complex customer disputes and reconciliations; develop and implement frameworks, SOPs and controls to reduce dispute lifecycle and reconcile accounts; coordinate with internal stakeholders, card schemes and external vendors; monitor settlement trends and recommend improvements; ensure adherence to regulatory and bank policies. |
| Assessment & Interview | Only shortlisted candidates will be called for interview. Candidates must meet the stated eligibility criteria to be invited for assessment/interview. |
| Employment Terms | Employment on contract basis for three years; renewal at the discretion of management. NBP is an equal opportunity employer and welcomes applications from all qualified individuals regardless of gender, religion or disability. |
| How to Apply | Interested candidates should apply online via NBP’s careers portal as per the instructions in the advertisement. Applications are to be submitted within 10 working days from the date of publication of the advertisement. |
Note: Only information published in the official advertisement has been included. Ensure you apply through NBP’s official recruitment channel and follow the published instructions and deadlines.
Published in The Express Tribune on Sunday, 13 September 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.
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