National Bank of Pakistan – ADC Dispute Resolutions & Chargeback (AVP/VP) – Karachi
National Bank of Pakistan – ADC Dispute Resolutions & Chargeback (AVP/VP) – Karachi · Karachi · The Express Tribune,
Job advertisement published in The Express Tribune on Sunday, 13 September 2026, listed under Karachi. Issued by National Bank of Pakistan – ADC Dispute Resolutions & Chargeback (AVP/VP) – Karachi.
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National Bank of Pakistan invites applications for the position of ADC Dispute Resolutions & Chargeback (AVP / VP) in the Operations function based in Karachi. The role focuses on managing card dispute resolution, chargebacks, customer complaints and related operational controls.
| Issuer | National Bank of Pakistan |
|---|---|
| Position | ADC Dispute Resolutions & Chargeback (AVP / VP) |
| Reporting To | Wing Head – ADC Settlement |
| Location (district/city) | Karachi |
| Province | Sindh |
| Educational Qualifications | Minimum Graduation from an HEC-recognized university/college. Master's degree and relevant certifications preferred. |
| Experience | Minimum 8 years of banking experience in service quality, complaints management, or customer disputes & chargebacks, including at least 2 years in a supervisory role. |
| Key Skills & Knowledge | In-depth knowledge of banking regulations and compliance; expertise in card dispute and chargeback processes; working knowledge of card schemes (e.g., Visa/MasterCard); strong analytical, communication and stakeholder management skills; MS Office proficiency; experience with transaction processing channels (ATM, POS, e-commerce); ability to prepare MIS, SOPs and root-cause analysis. |
| Main Responsibilities | Oversee dispute resolution and chargeback lifecycle; coordinate evidence collection and responses; manage customer complaints related to card transactions; maintain compliance with scheme rules; implement controls and SOPs; liaison with internal and external stakeholders, vendors and card schemes; reporting, reconciliation and trend analysis; conduct training and process improvements to reduce disputes. |
| Employment Type | Contractual engagement (three years, renewable subject to performance and business needs) |
| Application / Selection | Only shortlisted candidates will be called for interview. Interested candidates should apply online via the Bank's careers portal as indicated in the advertisement. Applications were invited within 10 working days from the date of publication of the ad. |
| Equal Opportunity | National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability. |
Candidates should ensure they meet the stated eligibility criteria before applying. Further details and the online application link are available on the National Bank of Pakistan careers portal as referenced in the advertisement.
Published in The Express Tribune on Sunday, 13 September 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.
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