PITB Tender: Procurement of 400 Call Center Agents for CM Complaint Helpline & Citizen Contact Center

Issuer: Punjab Information Technology Board (PITB), Government of the Punjab. Procurement for outsourced contact center agents under the project titled “CM Complaint Helpline and Citizen Contact Center (CCC)” on a framework contract.

Overview:

Key procurement information:

• Procedure: Punjab Procurement Rules 2014 — Single Stage, Two Envelope Bidding.
• Bid submission: Technical and financial bids must be prepared separately and submitted online via the Punjab E-Procurement System (eProc) website.
• Websites for tender documents and details: PITB and PPRA portals (e.g., pitb.punjab.gov.pk, ppra.punjab.gov.pk). Electronic submission/registration: Punjab e-Procurement portals (eproc/ep.punjab.gov.pk as specified).
• Submission & opening times: Bids to be submitted by 11:00 hours on 31 August; bids will be opened at 11:30 hours on the same date (as per PPRA rules). (Exact year not specified on the notice image.)
• Bidders must upload all documents on the Punjab E-Procurement portal. PITB is not responsible for portal issues; ensure timely electronic submission.
• Incomplete, unsigned, stamped, or late bids will be rejected. Income/taxes registration certificate and other documents mentioned in the tender document must accompany the bid.

Registration/help:

• For queries regarding registration on the Punjab E-Procurement System, contact the help number provided in the notice: 1248.

Contact & submission address:

Director (Development & Procurement), Punjab Information Technology Board — 11th Floor, Arfa Software Technology Park, 346-B Ferozepur Road, Lahore.

Notes: Refer to the official tender document on the PITB/PPRA/e-Procurement websites for full terms, eligibility, qualification, required documents, and exact timelines.