Bank of Punjab Lahore Job: Segment Head – Digital Fraud Risk Management

The Bank of Punjab invites applications for one Segment Head – Digital Fraud Risk Management position in its Fraud Risk Management Division, Compliance & Control Group, Lahore. The bank has more than 35 years of operations and a network of over 900 branches across Pakistan.

Qualification: Minimum bachelor’s degree from an HEC-recognized university or equivalent. International certification in financial crimes compliance and fraud risk management will be preferred.

Experience: Minimum 12 years of banking or non-banking experience in fraud risk management, operational risk, financial crime compliance, internal controls, or related functions, with significant leadership exposure.

Age limit: Applicants must be no older than 55 years on the date of application.

Key responsibilities:

• Develop, implement and periodically review the bank’s Digital Fraud Risk Management policies and procedures, ensuring alignment with State Bank of Pakistan regulations, internal policies and industry best practices.
• Oversee continuous monitoring of digital transactions under standard operating procedures for timely escalation and mitigation of fraud risk. Provide strategic oversight of fraud risk systems, including detection rules, analytics and monitoring tools, and track emerging fraud trends and vulnerabilities to recommend control enhancements.
• Present periodic updates on digital fraud risk, losses and control effectiveness to senior management through FRMC. Lead digital fraud risk assessments for new and existing products, services, delivery channels, processes, standard operating procedures and digital initiatives to identify vulnerabilities and ensure appropriate preventive and detective controls.
• Develop and oversee management reporting dashboards and management information systems, ensuring timely, accurate and actionable reporting to management and governance forums. Ensure complete submission of regulatory and BAC/BOD reporting on fraud, forgery and dacoity in accordance with applicable regulatory requirements and bank policy.
• Lead customer fraud awareness, education and digital security initiatives to enhance customer protection and reduce fraud susceptibility in collaboration with relevant stakeholders.
• Establish and maintain quality assurance frameworks, standards, scorecards and performance metrics to ensure the effectiveness and consistency of digital fraud monitoring, detection processes and regulatory reporting.
• Drive continuous improvement by identifying process gaps, control weaknesses and operational inefficiencies through quality assurance reviews, and ensure timely implementation of corrective and preventive actions.

Application procedure: Eligible candidates are encouraged to apply online through the BOP career portal at https://www.rozee.pk/company/the-bank-of-punjab-bop by November 19, 2026.

Only shortlisted candidates will be called for an interview. No travel or daily allowance will be admissible. The Bank of Punjab reserves the right to accept or reject any application without assigning a reason. The position carries market-based competitive remuneration.

The Bank of Punjab is an equal opportunity employer. Women, minorities, differently abled persons and transgender persons are encouraged to apply.

Bank website: www.bop.com.pk. BOP Phone Banking: 111-267-200.