DailyAds.pk
Saved
DailyAds.pk
Today’s papers Browse by date Saved ads
Ad types JobsTendersAdmissionsNoticesResults
Newspapers
DawnJangExpressNawa-i-WaqtDunyaThe NationDaily AajDaily KawishDaily MashriqThe Express TribuneThe News International
Cities
AbbottabadAbdul HakimAdenAhmad Pur SialAhmadpur EastAhmedpur SharqiaAjaxAkora KhattakAl MadinahALAMABADAlexandriaAlgeriaAli PurAli Pur ChathaAlipurAlipur ChathaAllaiAlpuriAmmanAnkaraArifwalaAsmaraAttockAwaran
Contact Privacy policy Terms & conditions
Jobs Closed 12 Jun 2026

Bank of Punjab – Segment Head (Inbound, Information Technology Group) – Lahore

Bank of Punjab – Segment Head (Inbound, Information Technology Group) – Lahore · Lahore · Jang,

Job advertisement published in Jang on Wednesday, 3 June 2026, listed under Lahore. Issued by Bank of Punjab – Segment Head (Inbound, Information Technology Group) – Lahore. The last date printed on the advertisement was Friday, 12 June 2026 and has passed.

Newspaper clipping: Bank of Punjab – Segment Head (Inbound, Information Technology Group) – Lahore, Jang, 03 Jun 2026 Open the full-size clipping
Original clipping · Jang · 03 Jun 2026 · tap to zoom
Full size Download

Advertisement details

Issuer: The Bank of Punjab. Apply for a senior Contact Center role in the Information Technology Group. Applications invited from experienced, dedicated and performance-driven professionals.

Position Segment Head - Inbound (Information Technology Group)
Grade Band-5 to Band-3
Location Lahore
Key Responsibilities
  • Drive key service metrics including Customer Satisfaction and First Call Resolution (FCR).
  • Monitor compliance with KYC, AML and customer verification protocols.
  • Monitor and analyze KPIs such as AHT, FCR, Service Levels and Quality Scores.
  • Identify performance gaps and implement corrective actions.
  • Conduct regular performance evaluations and coaching sessions.
  • Ensure timely and effective resolution of customer complaints within defined TATs.
  • Oversee effective utilization of CRM, IVR and telephony systems.
  • Forecast call volumes and plan staffing requirements; optimize resource allocation and scheduling.
  • Ensure proper handling and escalation of fraud-related cases.
  • Collaborate with Quality Assurance teams to maintain service standards.
  • Drive initiatives to enhance digital adoption and reduce call dependency.
Eligibility / Requirements
  • Qualification: Minimum Bachelor's degree or equivalent from an HEC-recognized local/foreign university.
  • Experience: Minimum 9 to 12 years of relevant experience. Preference given to candidates with 5+ years of relevant banking experience.
  • Age: Up to 55 years as on date of application.
Application & Notes
  • Apply online through BOP career portal / Rozee link: https://www.rozee.pk/company/the-bank-of-punjab-job
  • Only shortlisted candidates will be called for interviews. No TA/DA will be admissible.
  • The Bank reserves the right to accept or reject any application(s) without assigning any reason(s).
  • The Bank is an equal opportunity employer. Females, minorities, differently abled persons and transgender candidates are encouraged to apply.
  • Positions carry market-based competitive remuneration.

Application deadline: 2026-06-12

Published in Jang on Wednesday, 3 June 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.

More jobs

Jobs on 03 Jun 2026

Also in Jang · 03 Jun 2026

See all ads
Jang · 03 Jun 2026
Fit