Jobs Closed 12 Jun 2026
Bank of Punjab Careers — Segment Head (Inbound, IT) Lahore | Apply by 2026-06-12
Bank of Punjab Careers · Lahore · Jang,
Job advertisement published in Jang on Wednesday, 3 June 2026, listed under Lahore, Pakistan. Issued by Bank of Punjab Careers. The last date printed on the advertisement was Friday, 12 June 2026 and has passed.
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Issuer: The Bank of Punjab (BOP). The bank is inviting experienced, dedicated, and performance-driven professionals to apply for the position below in the Contact Center (Information Technology Group).
| Position | Department | Grade Band | Location | Key Responsibilities | Eligibility |
|---|---|---|---|---|---|
| Segment Head - Inbound | Information Technology (Contact Center) | Band-5 to Band-3 | Lahore | Drive service metrics including Customer Satisfaction and First Call Resolution (FCR); monitor KYC, AML and customer verification compliance; analyze KPIs (AHT, FCR, Service Levels, Quality Scores); identify performance gaps and implement corrective actions; conduct evaluations and coaching; ensure resolution of customer complaints within defined TATs; manage CRM/IVR/telephony utilization; forecast volumes and staffing; optimize resource allocation and scheduling; ensure proper handling and escalation of fraud; collaborate with Quality Assurance; drive digital adoption and reduce call dependency. |
Qualification: Minimum Bachelor's degree or equivalent from an HEC-recognized local/foreign university. Experience: Minimum 9 to 12 years of relevant experience. Preference to candidates with banking experience (as noted). Age: Up to 55 years as on date of application. |
How to Apply: Interested candidates who meet the above criteria should apply online through the BOP career portal/ROZEE listing: https://www.rozee.pk/company/the-bank-of-punjab-bop. Deadline for applications: 2026-06-12.
Notes: Only shortlisted candidates will be called for interviews; no TA/DA will be admissible. The Bank reserves the right to accept or reject any application(s) without assigning any reason. BOP is an equal opportunity employer; females, minorities, differently abled persons and transgender candidates are encouraged to apply. The advertised position(s) carry market-based competitive remuneration.
Published in Jang on Wednesday, 3 June 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.
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