PITB Invitation to Bid — 400 Call Center Agents (Basic Proficiency) for CM Complaint Helpline & Citizen Contact Center

Issuer: Punjab Information Technology Board (PITB). PITB invites bids for the procurement of services (Contact Center Agents) under the project titled “CM Complaint Helpline and Citizen Contact Center (CCC)” under framework contract (EGOV-10).

Submission method: Technical and Financial bids (separate) must be completed, signed, stamped and submitted online via the Punjab E-Procurement System (eProc) website. Tender documents are available at PITB and PPRA websites and may be downloaded free of cost.

Key instructions and conditions:

- Procurement will follow the Punjab Procurement Rules, 2014, on a Single Stage – Two Envelope procedure.

- Technical and financial bids must be submitted online on the Punjab E-Procurement System website (eProc). Bidders are responsible for timely uploading and submission on the portal; late submissions will not be accepted.

- Tender documents and full details are available at: https://pitb.punjab.gov.pk and https://ppra.punjab.gov.pk. The e-procurement portal is: https://eproc.punjab.gov.pk.

- For electronic bid submission bidders must register at: https://ep.punjab.gov.pk. For registration assistance on the Punjab E-Procurement System contact the support number provided in the tender notice (registration help line shown as 1248).

- Income/taxes registration certificates and other documents as required in the Tender Document must accompany bids.

- PITB may reject any or all bids/proposals as per Rule-35 of the PPRA Rules, 2014.

Bid opening: Bids will be opened on the same day as submission; bidders should consult the Tender Document and eProc portal for exact submission and opening times.

Contact/Address: Director (Development & Procurement), Punjab Information Technology Board, Arfa Software Technology Park, Ferozepur Road, Lahore. Refer to official PITB/PPRA websites and the eProc portal for complete contact details and tender document.