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Jobs Closed 12 Jun 2026

Segment Head (Inbound) – Information Technology | The Bank of Punjab (Lahore)

Segment Head (Inbound) – Information Technology · Lahore · Jang,

Job advertisement published in Jang on Wednesday, 3 June 2026, listed under Lahore. Issued by Segment Head (Inbound) – Information Technology. The last date printed on the advertisement was Friday, 12 June 2026 and has passed.

Newspaper clipping: Segment Head (Inbound) – Information Technology | The Bank of Punjab (Lahore), Jang, 03 Jun 2026 Open the full-size clipping
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Advertisement details

Employer: The Bank of Punjab. Apply for a senior IT/customer-contact role in the Contact Center (Information Technology Group). Online applications are invited via the Bank of Punjab career portal. Deadline: 2026-06-12.

Position Grade Location Key Responsibilities Eligibility / Requirements
Segment Head – Inbound (Information Technology Group) Band-5 to Band-3 Lahore
  • Drive key service metrics including Customer Satisfaction and First Call Resolution (FCR).
  • Monitor compliance with KYC, AML and customer verification protocols.
  • Monitor and analyze KPIs such as AHT, FCR, Service Levels and Quality Scores.
  • Identify performance gaps and implement corrective actions; conduct regular performance evaluations and coaching sessions.
  • Ensure timely and effective resolution of customer complaints within defined TATs and oversee utilization of CRM, IVR and telephony systems.
  • Forecast call volumes and plan staffing; optimize resource allocation and scheduling.
  • Handle and escalate fraud-related cases; coordinate with Quality Assurance to maintain service standards.
  • Drive initiatives to enhance digital adoption and reduce call dependency.
  • Qualification: Minimum Bachelor's or equivalent degree from an HEC-recognized local/foreign university.
  • Experience: Minimum 7 to 12 years; preference to candidates with 5+ years of relevant banking experience.
  • Age: Up to 55 years as on date of application.

How to apply: Submit your application online through the Bank of Punjab career portal: https://www.rozee.pk/company/the-bank-of-punjab-job (apply by 2026-06-12).

Important notes: Only shortlisted candidates will be called for interviews; no TA/DA will be admissible. The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s). The Bank is an equal opportunity employer and encourages Females, Minorities, Differently Abled Persons (DAPs) and Transgender individuals to apply. Candidates with relevant experience and qualifications who meet the above criteria are encouraged to apply.

Published in Jang on Wednesday, 3 June 2026. DailyAds.pk indexes newspaper advertisements; the original notice and the issuing organisation remain the source for final terms and eligibility.

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